Refund policy
Refund Policy
At Paragon, we want you to be completely satisfied with your purchase. We offer a 30-day refund window from the date of purchase.
Refund Eligibility
To be eligible for a refund, items must be:
- Unused and in original condition
- With all original tags attached
- Returned within 30 days of purchase
- Accompanied by a valid proof of purchase
Non-Refundable Items
The following items are not eligible for refund:
- Items damaged due to misuse or wear
- Custom or personalized products
- Items purchased during clearance or final sale events
- Underwear or swimwear that has been worn
- Items without original tags or packaging
Refund Process
To initiate a refund:
- Contact our support team at supportparagonfitwear@gmail.com with your order number and reason for return
- Receive return instructions via email
- Ship the item back to us at your own expense
- Once received and inspected, we will process your refund within 5-7 business days
Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Exceptions
Paragon reserves the right to deny refunds for items that show clear signs of wear, damage, or alteration. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Questions?
If you have any questions about our refund policy, please contact us at supportparagonfitwear@gmail.com. We aim to respond within 24-48 hours.
